Don’t want to send us a note through the website? The customer care specialists will attend to the customer’s different needs and provide reliable and timely information in each transaction done over the phone (call-based transactions). What if I get into a vehicular accident – will Intellicare cover the cost of my medical expenses? 2019 Hospital of the Year and Customer Service Initiative of the Year. You may transfer to another accredited hospital if it is a non-emergency case. The amount will not exactly be the same as the amount you paid in the non-accredited facility. The doctor/dentist will be asked to submit necessary requirements to Intellicare and will be evaluated by the company’s Medical Relations Department (MRD) if they are qualified to be part of Intellicare’s network. You may also call Intellicare’s Customer Service for assistance at (02) 789-4000 or (02) 902-3400. Please give all pertinent information to the Customer Service Specialist for Intellicare to be able to address your concern/s as quickly as possible. What should I do if they are unavailable? OFFICE & FACTORY 1710 Bonhill Road, Mississauga, Ontario L5T1C8 PHONE 1.800.764.2392 | 905.672.0942 EMAIL info@intellicarefurniture.com info@intellicarefurniture.com To facilitate this we provide a 24-hour 365 days per year ‘out-of hours’ engineering support rota that ensures a responsive service capable of exceeding contracted response times. Contact. Both Clinical and Professional Issues This IntelyPro had issues in both categories. It is the member’s responsibility to file the Philhealth forms. You may also speak with one of our Customer Service Specialists through telephone numbers (02) 789-4000 or (02) 902-3400. APPLY NOW. For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. Consultation, treatment, and referral for diagnostic procedures and/or confinement coming from a non-affiliated doctor are non-reimbursable. It paid up a capital of P50 million upon registration in the Securities and Exchange Commission, and now experiences strong support from its shareholders. What happens if I fail to file? COVID-19: Intellicare and PhilHealth Coverage The enhanced community quarantine is extended until May 15, 2020 for areas with high number of reported COVID-19 cases, while areas with low to moderate number of cases will be under general community quarantine. Outpatient availment: For outpatient availment, members may call Intellicare’s Customer Service Hotline at (02) 8789-4000 or (02) 7902-3400. INTELLICARE DELIGHTS Intellicare continually updates its list of affiliated doctors, thus it is advisable for you to check the list of Intellicare-affiliated doctors, their schedule, and their contact details in the PROVIDERS page of the Intellicare website. 440 talking about this. For more information, see our Privacy Policy. As the country’s preeminent Health Maintenance Organization, Intellicare is committed to lead, improve and pioneer a holistic approach to healthcare management. Tag: customer service specialist intellicare. The Intellicare Patient Relations Officer (PRO) shall explain and remind you to pay these charges prior to hospital discharge. COVID-19: Intellicare and PhilHealth Coverage The enhanced community quarantine is extended until May 15, 2020 for areas with high number of reported COVID-19 cases, while areas with low to moderate number of cases will be under general community quarantine. Client service hours are 8:00am-6:00pm EST Monday-Friday. There are 60+ professionals named "Jill La", who use LinkedIn to exchange information, ideas, and opportunities. As the recognized HMO of first choice, Intellicare commits that its activities and objectives will constantly go along with excellent ethical and performance standards, directed by its principles of integrity, fairness, honesty, hard work and enduring sense of humanity. This policy is in accordance with the guidelines set by the Philippine Neurological Association. Customer Healthcare Specialist Date: 2021-02-08 (New) Job Description: Medicare, Intellicare, Maxicare, PhilCare etc,). Receive delightful promos, discounts and health tips, Anti-Money Laundering/Counter-Terrorism Financing Policy. Our websites are not configured to gather any information from your computer. You may pay for the cost of the procedure first then file for reimbursement later on. During confinement, if I want to occupy a room category higher than what is stated in my plan, may I do so? Due to the front-line nature of this job, customer service specialists’ words and actions play an out sized role in how the public perceives the brand or the company. Customer Service For more efficient service, Intellicare has opened its customer service hotline to offer its members and cardholders with 24/7 assistance. 8. Intellicare Inpatient or emergency availment: The hospital will inform Intellicare of the member’s inpatient or emergency availment; Intellicare will reach out to the member then proceed with the issuance of LOA. Reimbursement shall be based on the Relative Value Scale (RVS) or pre-agreed rates for laboratory and diagnostic examinations (e.g. Intellicare will reach out to the member then proceed with the issuance of LOA. At intellicare, we exist to provide satisfactory customer experience to our clients by ensuring that they take full advantage of their devices at all times. 5. Our IntelyPros get the pay, freedom, and flexibility they deserve – all from one smart and easy-to-use mobile app and platform. What if my illness/condition developed certain complications – will these illnesses have a separate Maximum Benefit Limit? Intellicare’s Customer Service Representative will provide instructions on … The doctor may only be affiliated if he/she passes Intellicare’s evaluation and if he/she agrees to the payment terms and conditions of the contract. Are Intellicare’s Hospital Coordinators/Assistant Coordinators available 24 hours a day? 4. Submission of the duly accomplished Intellicare Reimbursement Form and required attachments is within 30 days from the date of hospital discharge or treatment. For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. … Occupy an available room one category higher than what is entitled and pay only the room and board excess. 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