A degree in management, business administration or IT is common experience in most Knowledge Manager resume samples. Prepare a thorough analysis of validity of correction, suggestion or ease of doing business idea. Critical Thinking. Developing and using active listening skills can show your colleagues that you are engaged and have an interest in the project or task at hand. (would be beneficial but not mandatory) List of Typical Experience For a VBA Developer Resume Knowledge Management Specialist Resume Examples Knowledge Management Specialists encourage professionals in an organization to share their knowledge and experience. gather requirements for and maintain knowledge channels around assigned content areas to facilitate easy access to relevant knowledge and/or expertise, 6 years’ experience in knowledge management, preferably in a professional services sector, Solid understanding of sector business strategy, content areas, and key issues, Knowledge Management solution expertise including collaboration/network design and facilitation, Excellent understanding of content management and content strategy principles, Channel management and UI design and management, Work with key organizational leads to determine and deliver the Global Collaboration and Knowledge (C&K) strategy as part of a collaborative team, Gather and interpret the relevant function’s strategy and business priorities, and communicate them to the other Global C&K teams to facilitate globally consistent solutions, Lead a global team of C&K professionals supporting a specific function, including performance management, and the skills and career development of the direct reports, Accountable for the success rollout of C&K programs supporting the functional team, as well as assume joint responsibility for the success of cross-functional programs, Inform, consult and influence stakeholders to help ensure the relevant C&K functional team meets the needs of the business, Keep up to date with C&K developments and leading industry practices in the market and take necessary measures to continuously check and improve the performance of the functional team, Minimum six years of client service or knowledge management experience in a global leadership position; preferably within a professional services firm or similar environment, Experience leading a large and globally dispersed department, involving complex stakeholder management and diverse user needs and requirements, Experience leading senior teams in a virtual environment, Bachelor’s degree from an accredited college or university; Master's degree from an accredited college or university preferred, Deep knowledge of C&K leading practices, processes, tools and technologies, as well as a strong understanding of the business functions they support, Help develop a clear approach for Platform Search and create a search strategy and governance on the platform estate, Develop strategies and plans for search initiatives that align with business requirements and integrate with other internal and external systems including third-party content, Evaluate and make recommendations on the full spectrum of search opportunities, including appropriate search engines and complementary search tools in conjunction with Information Technology Services, Manage the process for keyword mining, segmentation, gap analysis, competitive analysis, research insights, and mapping, Leverage metrics, analytics and reporting to propose functional and process changes to platform architecture, content, linking and other factors to improve search results, Oversee the process around tuning, relevancy, weighting, promoted content and other search mechanisms; working with both IT and offshore resources, Minimum four years of search experience with a deep understanding of search technologies, process and operations, Experience with frontend search customizations such as result sources, result types, query rules, display templates, and search APIs, Experience with backend search customizations such as advanced content enrichment, custom ranking models, Adept in architecting search driven applications, solutions, search architectural concepts, principles, and leading industry practices, Proficient with Microsoft SharePoint 2013, Execute appropriate knowledge management deployment methods within the region, so the content is consumed by the users/stakeholders effectively, Creates and localizes knowledge management content to ensure it is available, accurate, and up to date, in the correct locations, Continuously measures the effectiveness of knowledge management execution with each audience to ensure appropriate information and processes are in place, Executes the regional knowledge management plan, to build community and engagement for collaboration among the team, Executes against the Knowledge base content model by following the processes for Knowledge management & executing knowledge management transfers in region to support identification and resolution of knowledge gaps, Develops knowledge expert roles within the regions, and using these experts as knowledge drivers within local communities, Develop and revise content to meet the needs of current and future stakeholders, to ensure appropriate documentation exists for all stakeholder needs, Works with preferred vendors as required for enhanced content development as well as translations required for local audiences, Measure knowledge management effectiveness and compliance. – to ensure that self-service content is easy to understand and use for solve problems, Define and track metrics which indicate how effective knowledge management processes truly are (i.e. Metrics need to constantly be relevant and so change KPIs so that there is a constant focus on improvement rather than status quo, Maintain awareness and adoption of knowledge management by everyone at all levels, Be a part of knowledge management initiatives as an active participant and facilitator for example discussion forums, mentoring programs, communities of practice, etc, Work with HR in the implementation and monitoring of knowledge management programs, New knowledge articles will need to be reviewed before they can be disseminated and the lead’s will need to give approval for these articles to be made available. Previous technical writing experience required, Product-specific or financial services industry experience, Strong technical background and experience, Search engine strategies and technologies, Ability to effectively translate needs into solutions, Ability to work with and support a large and diverse audience, Ability to proactively identify and troubleshoot issues, Develop and manage the KM strategy for Citi’s Global Consumer Bank, including integration of KM into other Citi platforms (.com, virtual agent, telephony). 5 points), Fluency in a second UN language, such as Spanish or French, is an advantage (max. Importance of the Declaration Statement. Include volunteer experience under the professional experience section on your resume. Statistical analysis7. Critical thinking or the ability to analyse statements, situations and determining its … But be warned, using them improperly can make your resume seem hollow. 20 points]) will be evaluated for a maximum of 100 points. Active listeners use verbal and nonverbal techniques to show and keep their attention on the speaker. Consult with business partners to drive optimal timing, process and communications, Facilitate resolution of Knowledge Mgmt feedback. Knowledge Management Specialists encourage professionals in an organization to share their knowledge and experience. Database management3. You will act as the first point of support for providing all reusable content as required in bids/proposals; you will identify knowledge gaps and will feed back to Bid Managers; you will also provide contact names to obtain further information as required and ensure new content is fed to the knowledge management (KM) content team, Content Management: asset sourcing/mining, pro-active content generation, identifying re-usable artefacts for approval; updating and uploading knowledge assets into the Business Development Library (BDL); facilitating content refresh by reaching out to Owners/SME’s, BDL Management: managing asset refresh process with respective content owners; maintaining categories/topic/people meta data tags; managing admin activities/updates on BDL; managing future enhancements, upgrades etc. Doody insists that a resume should be impactful while still skimmable, or able to easily be skimmed by recruiters and hiring managers. Ensure that the lessons documented are being incorporated into future initiatives, The leads will need to keep up to date with new technology and whitepapers on knowledge management to make sure that we continue on the path and make the capture and sharing as effective as possible, Administer the knowledge repository and work with the teams for ensuring close and effective integration with all data repositories, Identify more effective ways to use knowledge thereby improving customer experience and making processes easier to use, Complete individual assessments, provide guidance and mentoring, Ability to drive strategic change programs in a complex mature business, Excellent communication skills, oral, written and presentation, Management of complex systems and underpinning technologies, Consultancy skills at all levels of the business from Senior Business leadership to end-user, Ability to manage priorities and escalate where appropriate, Portfolio and project management principles and their relation to governance, Setting up, execution and facilitation of workshops, 2-3 years of knowledge management proven experience, Experience of working within a global program framework in a centralized team deploying to geographically, culturally and different sized markets, There will be an indirect reporting relationship with respect to the knowledge champions that will be within the lines of business, Collect and analyses information to produce background documents and reports for the two units, Assist the units to identify new ways of presenting information (including via blog posts, videos, infographics etc.,), Support the units to coordinate the work of various consultants and country offices in producing publications and knowledge products, Edit and provide comments to the draft reports produced by the units, Perform a backstopping role to in programme implementation including to systematically archive key documents, At least one year experience of relevant administrative or programme support experience, Familiarity with UNDP and/or UN system or other International organizations is an advantage, in particular knowledge of ATLAS, Experience in the usage of computers and office software packages (MS Word, Excel, etc.) This type of resume is called a functional resume. So that, it can easily captivate the hiring executives. Willingness to learn12. Time management skills allow you to complete tasks and projects before deadlines while also maintaining work-life balance. Properly explaining your levels of proficiency in foreign languages, computer software or other areas can help you stand out from the crowd and get called in for an interview. If you are applying for a job as a manager, you might mention how you listened to your employees’ ideas, and helped them develop those ideas into something that benefits the company. Adaptability10. If you are changing careers or industries and do not have extensive professional experience, you might decide to feature them at the top of your resume. awards information, investment professional numbers), Training of users on the RFP database (Qvidian), Work with the business channel RFP Heads to understand their requirements, ensuring these are reflected in the written material and RFI documents, Work with the SMEs and investment teams to ensure that information is understood, clearly documented and can be incorporated into Qvidian ready for use by wider RFP teams, Manage the team pipeline of work to ensure quarterly deadlines are met, Develop the skills of the staff in the team, Provide fund data to industry data vendors such as Financial Express on a timely basis, Strong knowledge of investment products and processes, Strong ability to write and review investment fund information and to interpret fund data, Proven strong people management and development skills, Proven skills in process improvement implementation, Experience of Qvidian (preferred but not essential), Ability to plan, build and execute against short and long term strategies, Exceptional project management skills with strong use of project related tools, Experience with inventory and capacity planning including ability to accurately forecast project hours and resources, Able to communicate and work with various levels of organization, Demonstrated experience in fast-paced operational environment, Bid support. Start by reviewing the job description and making note of any required skills or abilities that match your own. For example, in a machine learning engineer resume, you’ll likely want to include knowledge of scripting languages such as Python or Java. User interface design10. Effective communication4.Open-mindedness5. Staying organized can help you allocate your workday to specific tasks by importance. Software skills help you to efficiently use computer programs and applications. To help narrow down which soft skills to put on a resume, review the various duties of the position and determine which of your personal strengths will help you successfully complete those tasks. Prepare timely, substantive, and strategically aligned performance evaluations. Problem-solving skills are qualities that help you determine the source of a problem and quickly find an effective solution. Competently apply knowledge of new skills learned to existing projects and work, This candidate will have a minimum of a Bachelor’s degree in related field, Must possess a minimum of three years of total work experience in related field, The ability to communicate clearly and concisely across all levels of the company is required, Requires proven initiative, creativity, assertiveness and leadership abilities, Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment, In depth knowledge of Procurement systems and processes is preferred, Experience and exposure to Global and matrix organizations preferred, Technical writing experience a plusProcurement, Ensure appropriate knowledge management deployment methods within the region, so the content is consumed by the users/stakeholders effectively, Ensures knowledge management content is available, accurate, and up to date, in the correct locations, Continuously measure and assess the effectiveness of knowledge management execution with each audience to ensure appropriate information and processes are in place, Owns the regional knowledge management plan for each local region, to build community and engagement for collaboration among the team, Ensure available internal content meets the needs of current and future stakeholders, and appropriate documentation exists for all stakeholder needs, Work with stakeholders and subject matter experts to ensure knowledge management content is purposeful and engaging, with global and local focus, Define the appropriate measurement strategy to knowledge management effectiveness and measure effectiveness and compliance. If the employer mentions a skill you didn’t include during the interview process, you can discuss how you’re working to learn or improve for the role. Creating a Knowledge Graph of Resume Skills. Mobile development9. Browse > Home / Sample Resumes / HIPAA and JCAHO Knowledge Resume Sample The sample below is for a HIPAA and JCAHO Resume. Any other language certainly is an asset, Proficiency in MS Office applications is a must (Office, Excel, Outlook, PowerPoint), Experience with working in a Virtual Team, Preferably someone who has already fulfilled the role of Knowledge Author or Content Editor, Using a template, build prototype SharePoint knowledge channels (learning portals), Support and partner with community leaders to help improve Knowledge Channel sites, peer assist and the collection of lessons learned as knowledge artifacts, Research current trends in community practice and add to the body of knowledge at UL on knowledge management, Run basic analytics on the use of the site and other analysis as instructed by program owner, Via remote conferencing and in-person meetings, promote knowledge management strategies to business managers and engineers, Prior experience in participating in social media to inform and communicate to others in a community, Willingness to learn about trends in building communities of practice and knowledge management, Research skills to observe, find patterns, use measurement to quantify results, Computer skills in building websites or SharePoint, editing graphics, performing usability studies or willingness to learn, Should be attending or enrolled in a college program of study, Design and implement short surveys to obtain data to gauge short term impact of the following activities implemented through Safe City Project – Financial literacy, Vendor communications training, Bus service at Gerehu, GBV trainings for CRAMS, Behaviour Change campaign outreach/training, Through review of existing Safe City reports, records, documents and interview with stakeholders, compile information for knowledge products in the following topics, Organise official launch event for knowledge products, Provide inputs to the regular reporting requirements for Safe City Project, Co-facilitate (with SC Programme Specialist) validation workshop on knowledge products compiled, Minimum of 3 years with Master degree or 8 years with Bachelors degree of experience of relevant work in the field of knowledge management in development context, work in gender equality, women’s empowerment is advantageous, Proven expertise in monitoring and presentation of qualitative and quantitative data, particularly within the PNG context, is highly desirable, Experience in engaging effectively with both government officials and at grassroots level is required, Knowledge of PNG’s cultural and social context, to be able to design surveys that are sensitive to local sentiments yet obtaining required information is an significant advantage, Good command of English both written and oral is essential, Ability to communicate in Tok Pisin an advantage, Computer literacy and ability to effectively use office technology equipment, IT tools, ability to use Internet and email is highly advantageous, Financial Proposal (100 points) weight; [30%], Relevant education and skills weighing 20points, Experience in knowledge management work in development context, work in gender context advantageous weighing 15 points, Quality of communications demonstrated in samples of recent works weighing 25 points, Experience in engaging with government officials and with grassroots communities weighing 30 points, Understanding of cultural and social context in PNG or Pacific weighing 10 points, Promote knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing and the information systems, improving integration and facilitating seamless exchange of information, Share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies, Help disseminate information about the organization's knowledge sharing program to internal and external audiences, maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations, Responsible for determining the direction, technologies, standards, and workings of the department, Expands professional field of expertise through proactive research and cultivation of relationships both inside and outside the organization, Employs and manages the departmental staff, establishing departmental goals and priorities, Fosters a collaborative team environment, and other departments to ensure an integrated product support system, Evaluate effectiveness of learning solutions through input from key clients. 10. The skills section of your resume shows employers you have the abilities required to succeed in the role. Often, employers pay special attention to the skills section of your resume to determine if you should move on to the next step of the hiring process. In this article, we examine 10 important skills to include on a resume, as well as tips on how to best craft the skills … Ensures that software and hardware is tested prior to overall deployment, Responds to information needs through implementation/modification of knowledge management tools and processes, Develops knowledge management policies, programs and schedules, based on identified knowledge needs, company processes, or changes in products, procedures, or services, Established and maintains an effective system of communication throughout the knowledge management organizations, Actively participates with peers in the strategic planning for the Client Services and IT areas and leads the strategic and tactical planning for the knowledge management group. Social Media Proficient. Antonyms for knowledge. For instance, a resume for an IT Specialist is likely to include technical abilities such as being proficient with all Windows operating systems or possessing a strong knowledge of system maintenance. The information on this site is provided as a courtesy. In this case, the best skills to put on a resume might include the following: If you don’t see any clues about company culture listed in the job description, check out Indeed Company Pages or review the employer’s website for additional information. for the BDL – roadmap; communication plans for owners/SME’s and users, Case Studies/References: capturing case study material and uploading to BDL; collaborating with Reference team to share case study knowledge and to capture offering success stories; supporting reference process with case study material, Training/Socializing: orienting the assets owners to the BDL, training bid teams on how best to use the BDL; maintaining KM guidelines, video, intranet site, and addressing ad-hoc training requests, Proven experience in knowledge management or information management field, Experience of working with company knowledge assets, Ability to collect/search content from various sources and merge into a cohesive response as required in the bid questionnaire, Ability to work independently and as part of the team, You’ve shown ability to effectively resolve problems, You have impeccable communication and organization, You’re available to work irregular hours including holidays, nights, and weekends, You possess excellent time management and multi-tasking skills, You perform beyond expectations in a fast paced and changing environment, You work well with a diverse team and maintain good working relationships, Your drive for results and high standards, Lead and manage the knowledge article inventory, ensure it is up to date, accurate, reliable, contains quality and is relevant and applicable, A minimum of 8+ years experience in Technology working in a strategy or business management capacity; experience supporting application development is a plus, Clear leadership skills and ability to exercise judgment and sound decision-making under pressure, Strong team player, ability to build relationships from both a business and technical point of view, Experience managing resources that are geographically distributed and culturally diverse; manage virtual resources where personnel do not have a direct line but we are dependent on their inputs/participation, Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills, Proficient in Microsoft Office Suite of applications, Lead a team of high performing Assistant Managers in the Clients & Industries Knowledge Management team. What Skills Does the Job Require? Even if you don’t have much relevant work experience, this list shows to potential employers that you are responsible, trustworthy, and professional. The leads will also need to make sure that irrelevant articles are retired and old articles are archived, Make sure that lessons learned are being run and facilitate these meetings. PHD and 4 years’ required experience, Minimum five (5) years of experience as a Knowledge Management Analyst and working with Knowledge Management Programs, Certified Knowledge Manager - CKM (Knowledge Management Institute), Manage the Knowledge Management professionals that reside in the Tampa, Florida office, Professional presence with the ability to build credibility and collaborate with business unit and corporate leadership alike, Strong leadership skills and presence; ability to proactively manage team/departmental needs, address fast-changing situations and manage change effectively, Demonstrated ability in building teams and managing colleagues across multiple remote locations, Work with business units to identify needs and work to continually align knowledge management efforts to their needs, Train new and existing users on how to use the Knowledge Management tools built within Salesforce, Keep application users informed about system functionality and enhancements, Creating and maintaining documentation on processes, policies, application configuration and help-related materials for users as database applications are developed, Salesforce Administrator Certification (ADM 201) required, Business Analyst and/or Managerial background, College degree or equivalent work/technical experience, Demonstrated ability to motivate and inspire teams, Exposure to a professional services environment a plus, Work with Flight Projects Directorate Management to set the direction of the program and areas of focus and to leverage unique opportunities for integrating knowledge management practices within the work of the Flight Projects Directorate, Integrate learning activities within the project life cycle and facilitate project and program compliance with agency directives relating to Knowledge Management, Review and comment on Agency directives relating to knowledge management and their potential impact on project-level activities, Support related GSFC efforts to identify “best practices” and to nurture communities of practice, Represent the Flight Projects Directorate within the Center-wide Lessons Learned initiatives, Partner with relevant organizations within GSFC to, Bachelor’s degree and eight years of relevant experience or twelve years of relevant experience in lieu of a degree, Directly manages the knowledge management staff including hiring, salary administration, addressing performance management problems and performance reviews, Leads and manages major projects with an overall accountability for project success. 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