My wife also has a Steelcase Leap V. 2 in black fabric which she loves. Definitely a WIN situation for customers here only. It's easy to put together, and in great condition. We remanufacture over 10,000 office chairs per year, and house over 15,000 chairs in our warehouse at any given time. . I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. Not a big deal though. Very satisfied with the purchase!! The refurbished covers and components were top notch. I almost never buy refurbished items, however given the price tag on a new Herman Miller chair, I decided to trust the positive reviews from Crandall and give it a try. Reassembly was quick and easy, thanks to the YouTube video. My old chair would ruin my sub floor and those plastic mats because the casters where so narrow.With all that said I would recommend the SteelCase Leap 462 V2 to anybody who sits all day like me. })(); Shop All Remanufactured / Refurbished Chairs, ErgomatIQ Electric Height Adjustable Desk, Remanufactured & Refurbished Office Chairs. Amazing customer service. Came with directions and a video but they weren't really necessary. They are fantastic to work with and the quality of the refurbs are tops! Purchase: 1) Chair … Aside from some minor scuffs at the base the chair is practically new. (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) !I have ordered a Leap 2 chair, which was delivered on time. It was here quicker than I expected. The chair was easy to put together following the included instructions and looks great. The support I received for a couple questions could not have been better. I have had the chair only a few days, but so far I really enjoy it. Top notch organization living their values. I was not sure about the extra padding but I am fine with it. Typically sold as-is, without a warranty. Overall a great experience. 4.0 out of 5 stars 20. I’m so glad I finally made the Leap! Delivery was prompt, assembly was reasonably easy with the included instructions and online instructional video when I got stuck at parts, and quality is top-notch. They are silent on my tile floor. Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. Ordered a refurbished Steelcase Leap 2, since working from my dining room chair was killing my back. It's clear they craft well and stand behind their products and workmanship,**. Graphite Framed Herman Miller Aeron Task Chair. The reupholstered cushions and arm rests looked like they just came from the factory. Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. They were very helpful in understanding the details of the chair options and it arrived on time. However, I think my refurbished Steelcase Amia is more cushioned and solid in it's construction than the new Series 1. The chair looks nearly new. Reconditioned Aerons offer you this most-desired biometric chair at a most-desirable price. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. Thanks!! Easy to put together. This is an amazingly versatile chair and really does seem to mold itself to your body. Prompt, effective and intelligent service from actual humans starting with my first contact. I'm not sure I would've complained if Steelcase had sent it to me direct. Word to the wise: Before you put your seat on, raise the chair up with the lever and then GENTLY sit down on the chair. Exactly as promised. Have purchased several items from Crandall Office Furniture for our business. If I could do anything differently, I wish that they offered a dark blue fabric choice, but black is great and works just fine. Highly recommended! I emailed David Crandall and he contacted me right away. I chose one of the designs they offered for the cover and it was very pretty! Oh, and the chair arrived extremely quickly, within about three days. Super responsive; took care of my custom request, and when my order arrived it was extremely well-packaged and just as they promised it would be. Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. I stumbled on Crandall reading a testimonial from a satisfied customer. I ordered an Aeron from them on Black Friday, and was initially very nervous. Super high quality, priced better than used, really fast shipping, exceptional customer service. Also great customer service, I had a question on the status of our order and heard from one of the Crandall's themselves. Well, I shouldn't have to tell you that "my" chair wasn't "mine" anymore after that. Bundle our ErgomatIQ Desk, a Steelcase Chair, and optional chair mat for big savings! Seat cushioning need additional attention and work. Easy enough to put together, no tools required. Instructions were easy to follow and no tools needed. Once I was able to find an actual picture on officechairatwork.com it took only a second to ensure it was aligned correctly. If you are looking for a decent chair because you recently started teleworking, this is the way to go! Assembly was very easy, just following the instructions. They answered my questions over both chat and email in a timely manner. He made the mods to my order and everything was totally seamless. In addition to that, every chair we remanfuacture is a one less chair in our landfills! Chair arrived in 3 days. I would highly recommend them. Exemplary! I will and have already recommended Crandall to others. Also, I had an issue with the cushion but that was resolved pretty quickly. The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. Great customer service, fantastic chair! I wanted a nice chair that I could sit in comfortably all day, but not to pay upwards of $1000. I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. I ordered the chair with the Vintage English vinyl. The Embody Gaming Chair from Herman Miller and Logitech G features science-backed ergonomics that will keep you comfortable and cool. When designing Herman Miller’s Embody chair, for example, Weber and the Herman Miller team spent nearly two years talking with experts in various fields of medicine, from specialists in upper-extremity … I would sit anywhere from 8 to 14 hours a day. Excellent chair at an affordable price! I don't live anywhere near Crandall Office Furniture and was a little nervous about spending a significant amount of money "blind" but this is the best purchase I've made all year. Likewise, the customer service I was provided was excellent...even during the pandemic we are currently going through! Chair came within 3 days. I was impressed with the quality and warranty of the chairs being reviewed and decided to purchase a Steelcase Leap V. 2. WELL DONE! Amazing chair backed by amazing customer service! I was expecting at least a week to ship and receive the chair. Amazing shopping experience! Crandall Office Furniture is family-owned company that provides truly outstanding customer service. Bill. Well packed and no damage. They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. In my company's work office we have Hermann Miller chairs which I love but my wife ordered the Steel Case Leap 2 which I assembled for her and of course I tried it out. It was very easy to assemble. Herman Miller is a name that's synonymous with good chair design. Have not had a chair this comfortable since. I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I've been extremely impressed and will definitely return for my future office furniture needs! She was very helpful and knowledgeable about the products. It was stuck and wouldn't budge. I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. When I retired, I really missed the comfort. I don't regret my decision! It literally feels and looks brand new, even though it's refurbished. Priced to sell at $50 each. They reupholstered a Leap Chair I had. I highly recommend getting chairs from these guys. I found them through their partnership with BTOD. It arrived within a week of me placing the order and was very simple to assemble using the included instructions. I found Crandall, shopped their site, and thought I'd give it a try. Order was promptly and accurately fulfilled, and staff were very helpful. Thank you! There are some minor scratches on the body but overall the chair looks new. did some research and was wary about buying a chair from anyone other than original manufacturer, but the return policy with Crandall gave me assurance. Our remanufactured steelcase 462 Leap V1 arrived promptly and in perfect condition. Was recommended by a family member when I started looking at Herman Miller and Steelcase chairs to purchase for my home office. They've been super easy to deal with as well! Our V2 arrived within 5 business days and it looks brand new. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Highly recommend. We can match your chair specs today, tomorrow, or years from now; just like new. Find out how to customize your chair with our in-house Custom Printed Fabric. If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. David went beyond what I was expecting for customer service. Although, Crandall indicates that they increased the seat cushion thickness I found that my "backside" did not fare well after as little over an hour. But, I have to say this vinyl has a great life span and warranty and will last a life time. These include chair casters, Aeron Chair armpads, and Aeron Chair back support options. Just honest workmanship and great customer service. When you are purchasing a refurbished product you want to see this kind of information.They shipped out the chair fast and came packaged extremely well.They also include detailed instructions for putting together AND a QR code that you can scan to pull up a video. Nelson benches, walnut stools, and … I am so happy I did. Outstanding working with David and the team at Crandall. The chair was very easy to assemble thanks to the straight forward instructions included in the box, and the actual quality of the chair has been stellar. 72 lbs and no rapid delivery shipping charge from MI to OR. To be clear, assembly was simple. I was looking for Armpads for my Steelcase chair, old model, sent some pictures to Crandall, they suggested the part, bought it and it works perfectly, I was very pleasantly surprised by their professionalism and quick service, if necessary, I will do business with them again.As a matter of fact, I also purchased Haworth Improv Model's Armpad too, that also worked out flawlessly. They provided videos support in the pricing was great thank you. Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. Customer service is superb. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture. Highly recommended! The only thing required was to attach the back to the seat. Got the Leap Chair V1. I couldn’t be more happy with the condition of the chair. Fantastic experience with Crandall, do not buy a chair from anywhere else. THE BIG PLUS is that they offer 12 year warranty with the Leap V2 chairs (no other competitor does this). Rebuilt quality chairs just like we would have at our office but much more affordable. I would suggest anyone looking for an affordable refurb chair here - due to their willingness to help and speedy resolutions. This is by far the most comfortable I've ever been in a chair. I received in 2 DAYS! Love Love Love my Leap V1 chair. We have a great online selection at the lowest prices with Fast & Free shipping on many items! Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. Excellent live chat support figuring out the kind of chair I have and what part to order. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. Smooth, easy experience. Chair came timely, the product was easy to put together and the adjustments are great. I was very nervous to purchase a remanufactured chair as I'm very OCD and was worried there would be many scratches and scuffs on the chair frame. I strongly recommend the additional 1/2" padding! Besides, it is a smaller business venture, which we need more of in the U.S. So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. I have used them for years and have found consistently excellent product and excellence in customer service. It has been a great addition to my home office. Great product, and even greater service. There were instructions provided for assembly. At every step of the process things ran smoothly and Crandall delivered on every promise made. Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. I wasn't sure my back and hips were going to support another month of work from home without a good chair. I bought a remanufactured Steelcase Leap V2 from Crandall Office. Spend the few dollars extra for the rollerblade casters - awesome. From one chair, to thousands, and anything in between, you can trust Crandall to deliver a consistent, quality product that we stand behind with our industry-leading 12 year warranty on Steelcase chairs. They were patient and helpful.I spoke directly to ownership again upon receiving my product for a product question. Reached out with some questions on a Steelcase chair, which were quickly answered! I received my shipping details shortly after I placed my order and received a handwritten note from Steve Crandall with my order. Bonus points: almost all of the packaging was recyclable, too. 99. It took a call to his cell phone and every extension in their office before I was finally able to get Dave on the phone. I did not purchase any upgrades. OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. Very happy with my remanufactured SteelCase Leap chair. Excellent service. Madisonseating's stock of Herman Miller chairs are either open box, pre-owned or refurbished. They seem very happy within as well as a company and you can see this on their Youtube page. Very happy with my new chair. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. Everything is working great now and Mike was super helpful, helping me order the correct parts at a lower price. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. Shipping was quick. 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